Please read below for our office updates:
Who thought we would still be going thru this at this time? It is certainly taking a toll on everyone but we are trying our best. In order to promote social distancing in our small office, we are continuing to see patients on an appointment only basis and we are only utilizing phone calls to make these appointments (the on line scheduler has been disabled until further notice) so that we may screen everyone appropriately. This results in a lot more telephone calls that individually take more time to complete so if you don’t get right through, simply leave a message or try your call again. We also understand that it is inconvenient, but we keep the front door locked to prevent over-crowding (we can have unannounced salespeople trying to solicit business, patients stopping in for pick-ups or repairs, patients wanting to browse for eyewear plus the normal appointments and we are doing our best). If you call ahead and the items are pre-paid, we can make it easier on everyone by placing your order on the table outside. Just let us know when you would be coming. Thank you for your understanding.
Finally, some good news. In the near future, we will be re-opening our office. As you can imagine, we have a lot of patients that need to be seen. We will try to prioritize the first few weeks of appointments to those individuals with the most urgent needs and your patience is appreciated.
Once we open, you should look forward to the same level of outstanding service and professionalism that you have come to expect. In an effort to provide the highest level of safety for everyone, I have spent countless hours revising policies and procedures, as well as trying to obtain medical supplies that are almost impossible to obtain.
Here are some of the new protocols you can expect when visiting our office:
- To help with social distancing, and to also be able to provide patient tracking in the event that it is needed, the office door will be locked as we will only be allowing people in the office that have a prior appointment. Please call our office for all of your needs. Please come to your appointment about 5 minutes early, then knock on the door for one of our staff to assist you. We may ask that you use your car as a virtual waiting room if we are still helping the prior patient.
- We are limiting the number of guests in our office so we request you come to your appointment alone. You may bring a companion if you require assistance, or if a minor requires parental supervision. Of course, we pride ourselves on education so Face-Timing a companion or family member during the exam is strongly encouraged. ALL VISITORS will be required to wear a face mask or facial covering to enter our office and we will ask to you wash your hands as soon as you enter the office.
- We are establishing a touchless check-in process, so please complete your information on our website prior to your visit (Patient History Form). This includes emailing a copy of your insurance cards to our office at least 2 days prior to your visit.
- Orders for contact lenses will be mailed directly to your home. Dispensing of glasses or repairs will be done “curbside”.
- Finally, and most importantly, please stay home if you or anyone you have been in contact with, has not been feeling well.
Despite our best efforts, I am sure this will not be as smooth as we have planned, and I sincerely thank you in advance for your understanding. This is certainly not the way anyone wants to practice.
As always, I am available for your questions.
Despite our best hopes, in accordance with recommendations by the CDC, the AOA and local authorities, our office will not be opening on April 1st
We have not had staff in the building since the last update. However, I am doing my best to answer all phone calls/emails to help our patients and continue to run the business. If you call, the phones are being transferred to our personal cell phone numbers so do not be alarmed if you don’t recognize the greetings. Please, please do not hesitate to reach out if you need something. All of the doctor’s contact information can be found below and we are here for you. We all appreciate your support.
I will be in touch with minor updates (such as this) on the website and will send out a mass email once we know when we will be open.
Thanks again for your understanding.
As a small, local business, I have put a lot of thought in how our office should respond. My position is not one of panic, but I have read many articles and I truly believe that social distancing is an extremely important step in helping to reduce the spread of this virus. This is accepted science.
By practicing social-distancing the number of infected people will be less and this will allow our health care system to better take care of these individuals. Simply put, there is not enough resources if we all get sick at the same time and I believe we all need to do our collective part. Handwashing and using disinfectants certainly help, but it is not enough.
There is no way to know if we are doing too much or too little, but in the coming months, it will appear if we didn’t do enough. This is not an easy decision to make, but I believe it is a socially responsible one. This is an ongoing process and things could change rapidly but I am going to stick to our core values. Going forward, here is our current plan:
1. Effective Wednesday 3/18, our office will only see patients on an “essential” basis, until April 1st (but this could change). Our definition of this would be anyone who has an eye emergency or needs specialized follow up for a pre-diagnosed condition (glaucoma, macular degeneration, post-op visits, etc.) where withholding care could result in loss of vision. I have consulted with other local eye doctors and they are doing the same thing. We will still be available for emergencies (pink eye, foreign body removals etc.). Unfortunately, we do not have a firm timetable as to how long this will last. In an effort to help, we will be lenient on contact lens expiration dates.
2. We kindly request that patients of mature age come to the office on their own to limit the amount of people in our office. Underage children should come with only one adult. We are trying to limit patients coming to the office with the entire family. As you know, our office normally runs on time. In the unlikely event that we fall behind, we would recommend that you wait in your car and we will text you when ready.
3. We are planning to have someone in the office to take phone calls, triage emergencies and take orders for contact lenses and medicine refills but this could change. Please plan ahead and pick up your items that may have been shipped to the office.
4. Going forward, to limit patient interaction/contact, we recommend all contact lens orders be shipped directly to your house. Normally the shipping is waived for all year-supply orders but we will be waiving the shipping on any CL order. Please be aware that shipping to our office is usually over-night but “doctor direct” is 2-3 working days, so plan accordingly. As always, we will provide competitive prices on contact lens orders and we appreciate your continued support.
5. I am getting emails by the hour from eyeglass frame and lab companies informing us of their new protocols but many of the products come from overseas and Italy. It would not surprise me if we start seeing delays on these products as well so we appreciate your understanding.
6. We now have an “in-office” lab where we can make single vision glasses on the spot should the need arise for emergency glasses.
I know this affects all of us in a negative way, but I sincerely hope that you understand and I thank you for your support. We will get through this and we hope that you continue to support ALL local businesses. Now more than ever, we need your support. We have all included our personal contact information, should you need them.
|Dr Carol Anne Luchanko-Ganly
|Dr Jordan Chilla