Please read below for our office updates:
Despite our best hopes, in accordance with recommendations by the CDC, the AOA and local authorities, our office will not be opening on April 1st
We have not had staff in the building since the last update. However, I am doing my best to answer all phone calls/emails to help our patients and continue to run the business. If you call, the phones are being transferred to our personal cell phone numbers so do not be alarmed if you don’t recognize the greetings. Please, please do not hesitate to reach out if you need something. All of the doctor’s contact information can be found below and we are here for you. We all appreciate your support.
I will be in touch with minor updates (such as this) on the website and will send out a mass email once we know when we will be open.
Thanks again for your understanding.
As a small, local business, I have put a lot of thought in how our office should respond. My position is not one of panic, but I have read many articles and I truly believe that social distancing is an extremely important step in helping to reduce the spread of this virus. This is accepted science.
By practicing social-distancing the number of infected people will be less and this will allow our health care system to better take care of these individuals. Simply put, there is not enough resources if we all get sick at the same time and I believe we all need to do our collective part. Handwashing and using disinfectants certainly help, but it is not enough.
There is no way to know if we are doing too much or too little, but in the coming months, it will appear if we didn’t do enough. This is not an easy decision to make, but I believe it is a socially responsible one. This is an ongoing process and things could change rapidly but I am going to stick to our core values. Going forward, here is our current plan:
1. Effective Wednesday 3/18, our office will only see patients on an “essential” basis, until April 1st (but this could change). Our definition of this would be anyone who has an eye emergency or needs specialized follow up for a pre-diagnosed condition (glaucoma, macular degeneration, post-op visits, etc.) where withholding care could result in loss of vision. I have consulted with other local eye doctors and they are doing the same thing. We will still be available for emergencies (pink eye, foreign body removals etc.). Unfortunately, we do not have a firm timetable as to how long this will last. In an effort to help, we will be lenient on contact lens expiration dates.
2. We kindly request that patients of mature age come to the office on their own to limit the amount of people in our office. Underage children should come with only one adult. We are trying to limit patients coming to the office with the entire family. As you know, our office normally runs on time. In the unlikely event that we fall behind, we would recommend that you wait in your car and we will text you when ready.
3. We are planning to have someone in the office to take phone calls, triage emergencies and take orders for contact lenses and medicine refills but this could change. Please plan ahead and pick up your items that may have been shipped to the office.
4. Going forward, to limit patient interaction/contact, we recommend all contact lens orders be shipped directly to your house. Normally the shipping is waived for all year-supply orders but we will be waiving the shipping on any CL order. Please be aware that shipping to our office is usually over-night but “doctor direct” is 2-3 working days, so plan accordingly. As always, we will provide competitive prices on contact lens orders and we appreciate your continued support.
5. I am getting emails by the hour from eyeglass frame and lab companies informing us of their new protocols but many of the products come from overseas and Italy. It would not surprise me if we start seeing delays on these products as well so we appreciate your understanding.
6. We now have an “in-office” lab where we can make single vision glasses on the spot should the need arise for emergency glasses.
I know this affects all of us in a negative way, but I sincerely hope that you understand and I thank you for your support. We will get through this and we hope that you continue to support ALL local businesses. Now more than ever, we need your support. We have all included our personal contact information, should you need them.
|Dr Carol Anne Luchanko-Ganly
|Dr Jordan Chilla